Governance of Enterprise IT (CGEIT) Certification Practice Exam

What is a vital outcome expected by the end of the Operate phase?

1. Visible benefits from the outsourcing arrangement

2. Finalization of contracts

3. Establishment of governance frameworks

4. Development of performance metrics

The correct answer is: Visible benefits from the outsourcing arrangement

The Operate phase focuses on the implementation and ongoing management of services, ensuring that the intended objectives of the outsourcing arrangement are achieved. A vital outcome expected by the end of this phase is the realization of visible benefits from the outsourcing arrangement. This could include improved efficiency, cost savings, enhanced service quality, or other tangible advantages that can be clearly observed and measured by stakeholders. The emphasis in this phase is on how effectively the services are being delivered and whether they are meeting the anticipated goals established during the planning stages. Achieving visible benefits is crucial as it validates the decision to outsource and demonstrates the value of the arrangement to the organization. While other outcomes like the finalization of contracts, establishment of governance frameworks, and development of performance metrics are important activities associated with different phases of a project or initiative, they do not capture the essence of what success looks like at the conclusion of the Operate phase. Visible benefits indicate a successful implementation and operational performance, which are critical for the ongoing viability of the outsourcing initiative.