Governance of Enterprise IT (CGEIT) Certification Practice Exam

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What is unique about measuring IT Value?

It focuses only on operational costs
It involves multiple stakeholders
It encompasses two significant aspects: IT support value and realizing business objectives
It requires extensive documentation

The correct answer is: It encompasses two significant aspects: IT support value and realizing business objectives

Measuring IT Value is unique primarily because it encompasses two significant aspects: the value derived from IT support and the realization of business objectives. This dual focus means that it's not just about the costs associated with IT operations but also about how effectively IT contributes to achieving broader business goals. When considering IT support value, the emphasis is on how IT resources, services, and capabilities facilitate day-to-day operations and enhance efficiency, reliability, and performance. The second aspect, realizing business objectives, evaluates the strategic alignment of IT with the organization's goals, measuring how IT initiatives enable growth, innovation, and competitive advantages. This complete view helps organizations understand the holistic contribution of IT, making it essential for aligning technology investments with business strategies. The intricacies of this relationship are what set measuring IT value apart from more traditional or simplistic financial assessments that may focus solely on operational costs or individual stakeholder perspectives.